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Media & Technology Support Services
Frequently Asked Questions
Below is a list of common problems in multimedia rooms. If your problem is not described here, please contact the help desk at x2660
[Projector Problems] [Computer Problems] [VCR Problems] [Document Camera Problems] [Other]
Projector Problems
1. The PC image is not centered on the
projection screen.
If this problem occurs, press the "PC" button a second
time. This will correct the problem and the image will be centered on
the screen
2. I can not get my laptop to display on
the projector
Make sure that dual monitor display is enabled on your laptop. This is
usually accomplished by pressing the "Fn" key and one of the
Function Keys (F1- F12). There will generally be an icon that looks like 2
computer screens or the button will say "CRT/LCD" on it. On
College Supplied Laptops, press Fn-F8.
[Projector Problems] [Computer Problems] [VCR Problems] [Document Camera Problems] [Other].
Computer Problems
1. I can see the computer on the projection
screen, but not on the monitor.
Make sure the monitor is turned on, by pressing the power button.
Also make sure the green light underneath "PC" is lit. If it
isn’t, press the "Source" button repeatedly until it is.
2. I don’t hear any sound.
If you’re using the PC, make sure the computer’s volume is
turned up by clicking the speaker icon near the clock at the bottom of
the screen. Also make sure the system’s volume is turned up by pressing
the "Volume Up" button on the control panel on the desk.
3. How do I get my PowerPoint or other
files from my office computer?
There are several ways to transfer your files. A few different
options are: a standard floppy disk, ZIP disk or a CD. Another option
is to use your Novell account and save your files to your H:\ drive. When
using your Novell login at the classroom computer, you have access to
all files saved on the H:\ drive. If you use your Novell login, please
remember to logout at the end of your class.
4. How can I have a custom program installed
on a multimedia workstation?
Contact your department's Information Technology Support Specialist.
If you are unsure of who your department specialist is, contact the Help
Desk at x2660.
5. Can I store data for my classes on
a multimedia workstation?
No, to provide a more stable and reliable computing environment, any changes
a user makes, including adding data files, are automatically wiped out
when the system is shut down, and the next time the computer is started,
the computer is restored to it's original state. If you need to store
data for use in your class, we highly recommend storing it to your H:
drive, which has the added bonus of making your data accessible from any
computer on campus, including all multimedia, lab, and COW computers.
Your data is completely secure on the H: drive, and can not be accessed
by anyone except you.
[Projector Problems] [Computer Problems] [VCR Problems] [Document Camera Problems] [Other]
VCR Problems
1. I pressed PLAY on the VCR, and nothing
is showing up on the screen.
Make sure you have checked the following things:
Make sure you have pressed the "VCR" button on
the control panel, this lets the projector know you want it to display
the VCR.
Make sure the power to the VCR is on. Press the VCR power
button if necessary.
2. The sound and/or picture on the
VCR has static in it.
Occasionally when playing an older or worn out tape, the
VCR's auto-tracking is unable to adjust itself automatically. If
that happens, you can adjust it yourself by pressing the Channel
Up/Channel Down buttons on the VCR, located just to the left of the
place you insert the tape.
[Projector Problems] [Computer Problems] [VCR Problems] [Document Camera Problems] [Other]
Document Camera Problems
1. How can I improve the quality of my
transparencies on the Document Camera?
Adjust the lighting on the document camera using the Light
button. Press the button until the lower lights are lit. If you are in
the Science Complex rooms P117 and P317, press the button marked AWC,
which will color-correct the image.
[Projector Problems] [Computer Problems] [VCR Problems] [Document Camera Problems] [Other]
Other
1. Who do I contact if I need training
in a media classroom?
You can get training by filling out the online form here:
http://www.tcnj.edu/%7Emtss/Misc/request%20form/Online_MultiMedia_Training_Request_Form.htm
2. Which classrooms are Media ready?
The list of Media classrooms grows every semester. The find
the most up-to-date list of classrooms and the equipment in them, visit
our web page, at http://www.tcnj.edu/~mtss
3. Where can I find a list of scheduled
training for the media classrooms?
The MTSS department continually updates the online training
schedule located at
http://www.tcnj.edu/~mtss/Misc/TRAINING/index.html. Select the building in which you would like to receive training, and that will take you to the schedule for that building.
4. What classrooms are Closed Captioning
capable?
A list of all classrooms equipped with closed captioning
is available at http://www.tcnj.edu/~mtss/differing.html.
All DVD players on campus also have closed captioning capability.
We are working to increase the number of closed captioned classrooms
on campus. If you have any specific needs, please call the Help Desk
at x2660.
